Healthcare Security Officer Services

Healthcare Security Officer Services

Healthcare environments present unique and complex security challenges that require a specialized approach. Security personnel must balance safety and enforcement with compassion, professionalism, and a strong customer service mindset. At Security Reconnaissance Team (SRT Security), our Healthcare Security Officers are specifically trained to operate within these dynamic environments—supporting staff, patients, and visitors while maintaining a safe and welcoming atmosphere.

With over two decades of experience in healthcare security, SRT officers are highly skilled in de-escalation, conflict resolution, and HIPAA compliance. Our teams understand the operational flow of healthcare facilities and are trained to handle sensitive situations with discretion and professionalism. From free-standing Hospital Outpatient Departments (HOPDs) to Level 1 Trauma Centers, SRT delivers scalable, tailored security solutions designed to meet the demands of each facility.

SRT Security is committed to aligning with healthcare standards, regulatory expectations, and patient experience goals—ensuring security enhances, rather than disrupts, care delivery.

Key Capabilites and Value-Added Services

• Familiarity with Joint Commission, DNV, and other healthcare accreditation standards 
• Assistance with annual and specialized risk assessments 
• Support in developing and maintaining Emergency Management Plans and Crime Prevention Programs 
• Active participation and collaboration with Environment of Care (EOC) Committees 
• Development and implementation of site-specific policies and procedures 
• Operational support to facilities as needed, including incident response and daily security functions 
• Training programs for clinical and non-clinical staff in Active Shooter response, Workplace Violence prevention, and De-escalation techniques 
• Specialized training development for high-risk departments such as Emergency Room (ER), Intensive Care Unit (ICU), and Post-Anesthesia Care Unit (PACU) 
• Certification support for Security Managers in accordance with Texas Department of Public Safety (TXDPS) Private Security Bureau requirements 
• Ongoing officer training through SRT’s State-Certified Training Academy 
• Training aligned with HCAHPS guidelines to support a high level of patient-centered customer service 
• Officers trained and certified in Basic Hospital Security Officer standards through IAHSS

At SRT Security, we understand that healthcare security is not just about protection—it’s about supporting care, reducing risk, and creating a safe environment where patients and staff can focus on what matters most.

Services Provided:

• On-Site Armed & Unarmed Healthcare Security Officers
• Emergency room security
• Parking lot security
• Medical escort services
• CCTV Monitoring
• Concierge / security receptionist
• Traffic and parking control
• Visitor screening and authorization
• Vehicle Patrol Services

Service Areas

Security Reconnaissance Team (SRT) delivers armed and unarmed on-site security services throughout Texas and Mississippi. We maintain a strong presence in major markets including Houston, Dallas–Fort Worth, Austin, San Antonio, and Columbus while also supporting clients in surrounding cities and regional areas across both states.